Help & Resources
General Customer Leaflets
| Title | Type | Size | Download | |
|---|---|---|---|---|
|
Listening to you
Our complaints process explained |
82 KB | Download | ||
|
Making a Claim
Advice on the process of making a claim against Scottish Water |
64 KB | Download | ||
|
Our promises to you - Code of practice
Essential information about Scottish Water and our commitments to you |
7 MB | Download | ||
|
Our Services – Your Rights
This sheet explains what your rights are and what happens if we don’t keep our promises to you. |
785 KB | Download | ||
|
Our Service Standards
This sheet explains what your rights are and what happens if we don’t keep our promises to you. |
849 KB | Download | ||
|
Take care be aware
Everything you need to know about The Land Reform (Scotland) Act and your access rights on Scottish Water’s reservoirs. |
1 MB | Download | ||
|
Priority Services Booklet 2020
A guide to our free Priority Services Register and how it helps us look after customers who have extra communication, access or safety needs. |
1 MB | Download | ||
|
Bogus Caller Leaflet 2021
Advice on what steps to follow to prevent bogus callers |
637 KB | Download |
Flooding Leaflets
| Title | Type | Size | Download | |
|---|---|---|---|---|
|
Flooding: what to do and who can help
What you can do before, during and after a flood, and what help is available to you from public bodies in Scotland |
1 MB | Download | ||
|
Briefing: Flood maps for Scotland
Overview of the development of flood maps for Scotland |
593 KB | Download | ||
|
Introducing the new approach to flood risk management
Outline of important changes that are taking place to how we manage flooding in Scotland |
1 MB | Download | ||
|
Sewer flooding guide
Useful information when dealing with a sewer flooding incident and how Scottish Water will work to assist you. |
2 MB | Download |
